Information on CLAIMS SHEETS
VESNA MEJAC PELIKAN
E-COMMERCE (INFO). Information on CLAIMS SHEETS
Information on Claim Forms in the general contracting conditions
Distance selling professionals or companies, such as electronic commerce among others, that do not have establishments or premises open to the public, but that operate within certain autonomous communities, must have complaint forms and They are obliged to inform consumers of their existence and how to access them.
Although we recommend consulting the provisions of each Autonomous Community in this regard, at the following link on the Ministry of Consumer Affairs website you can consult the legislation on Complaint Forms by Autonomous Communities:
For this reason, we recommend that E-COMERCE whose owners carry out their activity in one of these Autonomous Communities that require reporting on the existence of Claim Forms available to users or consumers, include this information in section 4 of claims of the general contracting conditions, an example of how to comply with this obligation could be as follows:
"4. CLAIMS AND ONLINE DISPUTE RESOLUTION
VESNA MEJAC PELIKAN informs that it has Complaint Forms available to users or consumers who request it, they can access them by requesting them from any of the contact information indicated below; Even if it is not through a Claim Form, any claim that the user or consumer considers appropriate to make will be attended to as soon as possible, at any of the following contact information for VESNA MEJAC PELIKAN:
Postcard: VESNA MEJAC PELIKAN Calle Alemanya, 1 - Local 1 38612 El Medano (Santa Cruz De Tenerife)
Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/"
11-07-2023 VESNA MEJAC PELIKAN
Calle Alemanya, 1 - Local 1 38612 El Medano (Santa Cruz De Tenerife)